Running a plumbing company means your phone rings at 2 AM, your techs are scattered across town, and you’re somehow supposed to follow up on quotes while snaking a drain. A good CRM handles the business side so you can focus on the actual plumbing.

But here’s the thing: most generic CRMs don’t understand plumbing. You need emergency dispatch, flat-rate pricing books, maintenance agreement tracking, and ideally something that plays nice with your drain camera system. Let’s break down what actually works.

What plumbers actually need from a CRM

Before we get into specific tools, here’s what separates a plumber-friendly CRM from a generic contact database:

• Emergency dispatch: reassigning jobs on the fly when a burst pipe call comes in
• Flat-rate pricing integration: pulling from your price book so techs quote accurately in the field
• Maintenance agreement management: tracking recurring service contracts and sending reminders
• Photo and video attachments: uploading drain camera footage to customer records
• GPS tracking: knowing where your trucks are for efficient dispatching
• QuickBooks/accounting sync: because your bookkeeper shouldn’t need to re-enter everything

The best CRM options for plumbing companies

Feature	Jobber	ServiceTitan	Housecall Pro	FieldPulse	GorillaDesk
Price	$49–249/mo	$245+/tech	$65–169/mo	$65/mo	$49/mo
Best for	Small-mid shops	Large operations	Growing companies	Budget-friendly	Pest/lawn crossover
Scheduling	✅ Drag-drop	✅ Advanced	✅ Good	✅ Basic	✅ Basic
Flat-rate pricing	❌ Manual	✅ Built-in	✅ Price book	✅ Basic	❌
Maintenance agreements	✅	✅ Advanced	✅	✅	✅
GPS tracking	✅	✅	✅	✅	❌
Offline mode	✅ Limited	✅	✅	✅	❌
Drain camera integration	❌	✅	❌	❌	❌

Jobber: Best for small to mid-size plumbing shops

Pricing: $49/mo (Core), $129/mo (Connect), $249/mo (Grow)

Jobber is the crowd favorite for plumbing companies with 1–15 techs. It’s clean, easy to learn, and your team won’t need a week of training to figure it out.

The scheduling is genuinely good: drag-and-drop dispatching, route optimization, and automatic customer notifications (“Your plumber is on the way” texts). Quoting and invoicing happen from the field, and customers can approve quotes online.

Where Jobber falls short for plumbers specifically: no built-in flat-rate pricing book. You’ll need to create your own line items or integrate with a third-party price book. For many smaller shops doing T&M billing, that’s fine. For shops running flat-rate, it’s extra setup.

Best for: Owner-operators and shops under 15 techs who want simplicity without sacrificing professionalism.

ServiceTitan: Best for large plumbing operations

Pricing: $245+/tech/month (custom quotes only)

ServiceTitan is the 800-pound gorilla. It’s built specifically for home service companies and it shows: pricebook management, membership tracking, call booking with integrated phone system, marketing ROI tracking, and the deepest reporting you’ll find.

The drain camera integration is a standout. Techs can attach camera footage directly to the job record, build visual presentations for customers, and use it to upsell repairs. The flat-rate pricebook ties directly into proposals that techs present on a tablet at the door.

The downside? It’s expensive and complex. Implementation takes weeks, not days. The per-technician pricing means a 10-tech shop is looking at $2,450+/month minimum. And you’re locked into a contract.

Best for: Plumbing companies with 10+ techs doing $1M+ revenue that need enterprise-level reporting and marketing attribution.

Housecall Pro: Best for growing plumbing companies

Pricing: $65/mo (Basic), $109/mo (Essentials), $169/mo (Max)

Housecall Pro splits the difference between Jobber’s simplicity and ServiceTitan’s depth. You get a solid price book, online booking, a customer-facing app, and good automation features for follow-ups.

The real selling point is the Instapay feature: get paid the same day instead of waiting for bank transfers. For plumbing companies managing cash flow around parts purchases, that’s significant.

Marketing features are decent too. Automated review requests, email campaigns, and a basic website builder. Nothing fancy, but it handles the basics without needing separate tools.

Best for: Growing shops (5–20 techs) that want more features than Jobber without ServiceTitan’s complexity and cost.

FieldPulse: Best budget option with solid features

Pricing: $65/mo (flat, includes multiple users)

FieldPulse is the value pick. At $65/month with no per-user fees, a 5-person shop pays the same as a solo plumber. That pricing model alone makes it worth a look for cost-conscious companies.

Features include scheduling, invoicing, customer management, GPS tracking, and basic reporting. It’s not as polished as Jobber or Housecall Pro, but it covers the fundamentals. The mobile app works offline, which matters when you’re in a basement with no signal.

Best for: Small shops watching their budget who need core functionality without premium pricing.

GorillaDesk: Best if you also do pest control or lawn care

Pricing: $49/mo (Basic), custom for Pro

GorillaDesk started in pest control and lawn care, so it’s strongest for route-based recurring services. If your plumbing company also handles drain maintenance contracts on a recurring basis, the route optimization and scheduling works well.

For pure plumbing operations, it’s less ideal. No flat-rate pricing, no camera integration, and the feature set skews toward field service rather than project-based work. But for maintenance-heavy plumbing companies doing lots of recurring work, it’s affordable and functional.

Best for: Plumbing companies with heavy recurring maintenance work or those that also offer other home services.

How to choose the right CRM for your plumbing company

You’re a solo plumber or have 1–3 techs: Start with Jobber Core ($49/mo) or FieldPulse ($65/mo). Don’t overpay for features you won’t use yet.

You’re growing (5–15 techs): Housecall Pro or Jobber Connect give you room to grow without enterprise complexity.

You’re running a large operation (15+ techs): ServiceTitan justifies its cost when you need call tracking, marketing attribution, and detailed pricebook management across a big team.

You’re on a tight budget: FieldPulse’s flat pricing model can’t be beat for multi-user shops.

Implementation tips

Whatever you pick, a few things that matter for plumbers specifically:

1. Import your customer list first: every past customer is a future maintenance agreement sale
2. Set up automated maintenance reminders: water heater flushes, sump pump checks, annual inspections
3. Build your price book before going live: your techs need accurate pricing from day one
4. Train on mobile first: your team lives on their phones, not desktops
5. Set up after-hours call routing: emergency dispatch is non-negotiable in plumbing

For a deeper dive on three of these tools head-to-head, check out our Jobber vs Housecall Pro vs ServiceTitan comparison. And for a full breakdown of Jobber’s plan tiers, see our Jobber pricing guide.

Related reading: Housecall Pro Pricing (2026): Plans, Fees, and Is It Worth · ServiceTitan Pricing (2026): Why It Costs $245+/Tech and Is · Best Auto Repair Shop Software (2026) · Best Software for Carpet Cleaning Businesses (2026)

FAQ

Can I use a free CRM for my plumbing business?

You can, but you’ll outgrow it fast. HubSpot’s free tier works for contact management, but it lacks scheduling, dispatching, invoicing, and field service features. You’d need to bolt on separate tools for each, which creates more headaches than it solves. The $49–65/month entry point for purpose-built tools pays for itself with one extra job booked from a follow-up reminder.

Do these CRMs handle emergency dispatch?

Jobber, ServiceTitan, and Housecall Pro all support reassigning jobs and notifying techs of urgent calls. ServiceTitan has the most sophisticated dispatch board with real-time tech availability and capacity planning. Jobber and Housecall Pro handle it through drag-and-drop schedule changes with automatic notifications.

Can my techs use the CRM without cell signal?

Jobber, Housecall Pro, and FieldPulse have offline modes that let techs view job details, collect signatures, and take photos without signal. Data syncs when connectivity returns. ServiceTitan also has offline capabilities. GorillaDesk requires an internet connection for most functions.

Will these integrate with QuickBooks?

Yes: all five integrate with QuickBooks Online. ServiceTitan, Jobber, and Housecall Pro have the tightest integrations with two-way sync. FieldPulse and GorillaDesk offer one-way pushes of invoices and payments. If you’re on QuickBooks Desktop (not Online), check compatibility: some only support the Online version.

How long does it take to get set up?

Jobber and FieldPulse: 1–3 days for basic setup, a week to fully customize. Housecall Pro: about a week. GorillaDesk: a few days. ServiceTitan: 4–8 weeks with dedicated implementation support. The more complex the tool, the longer the ramp-up: but you also get more out of it long-term.