Close CRM is built for inside sales teams that live on the phone. Unlike most CRMs where calling is either an integration or an afterthought, Close has a full dialer baked right into the product. That’s its entire positioning: and its pricing reflects it.

📅 Pricing last verified: June 2026. We check and update pricing quarterly. If you notice a change, email us.

Here’s what each plan costs, what you actually get, and whether Close can genuinely replace your phone system plus CRM combo.

Close CRM Plans: The Full Breakdown

Close keeps it simple with three plans. All prices are per user, per month, billed annually:

Plan	Price (annual)	Price (monthly)
Startup	$49/user/mo	$59/user/mo
Professional	$99/user/mo	$109/user/mo
Enterprise	$139/user/mo	$149/user/mo

Yes, it’s more expensive than Pipedrive or HubSpot Starter on the surface. But Close bundles calling, SMS, and email sequencing into the CRM itself. When you add up what you’d pay for a basic CRM plus a separate dialer (Aircall, RingCentral, or JustCall), Close often comes out cheaper.

Startup: $49/user/month

The Startup plan includes:

• Built-in calling: make and receive calls directly inside Close, with call recording
• Power Dialer: auto-dial through a list, move to the next prospect when a call ends
• Email integration: two-way email sync with Gmail/Outlook, plus email tracking
• SMS: send and receive text messages from within the CRM
• Pipeline management: visual deal tracking with customizable stages
• Reporting: activity reports, pipeline reports, leaderboards
• 3 calling credits included: Close gives you calling credits to start (you buy more as needed)
• Up to 3 sequences (automated email/call/SMS cadences)
• Workflows and automations (basic)

This already includes what many CRMs put behind their mid-tier or higher plans. The power dialer alone would cost $40-80/month as a standalone tool.

What’s limited: Only 3 active sequences, basic custom fields, and limited workflow automations. If you’re running multi-step outbound cadences at scale, you’ll hit this ceiling.

Who it’s for: Small inside sales teams (1-5 reps) who do a lot of cold calling and want phone, email, and CRM in one place without juggling tools.

Professional: $99/user/month

Professional is where Close gets serious about outbound at scale:

• Unlimited sequences: build as many automated cadences as you need
• Predictive Dialer: dials multiple numbers simultaneously, connects you when someone picks up (way faster than power dialing)
• Call coaching tools: listen in on live calls, whisper to reps, barge in when needed
• Advanced automations: more complex workflow triggers and actions
• Custom activities and fields: track whatever data points matter to your process
• Voicemail drop: pre-record messages and drop them instantly when you hit voicemail
• Multiple pipelines: manage different sales processes in one account
• Enhanced reporting: custom reports, funnel analysis

The predictive dialer is the big unlock. Instead of calling one number at a time (power dialer), it calls 3-5 simultaneously and connects you to whoever answers. For teams doing 50+ calls/day per rep, this roughly doubles productivity.

Who it’s for: Teams of 5-25 reps running structured outbound campaigns. If you’re measuring dials per day and talk time, and you want managers coaching live calls, this is the tier.

Enterprise: $139/user/month

Enterprise adds:

• Custom objects: model your data however you need (beyond contacts, leads, deals)
• Advanced permissions: granular role-based access control
• Dedicated success manager: hands-on onboarding and ongoing support
• Priority support: faster response times
• Call recording transcription: AI transcription of all recorded calls
• Increased API limits: for teams with custom integrations

Who it’s for: Larger sales orgs (25+ reps) with complex data models, compliance needs, or heavy API usage. The custom objects feature is genuinely useful if your sales process doesn’t fit the standard contacts-and-deals model.

Understanding Close’s Calling Costs

This is the part that confuses people. Close includes the calling infrastructure, but phone minutes aren’t unlimited:

• You get a phone number and the ability to call from within Close on all plans.
• Calling is billed by the minute on top of your subscription. Rates vary by country: US/Canada calls typically cost $0.01-0.02/minute outbound and $0.01/minute inbound.
• You can purchase calling credits in advance or set up auto-recharge.
• Close provides a few dollars in credits when you sign up to get started.

For a rep making 50 calls/day averaging 3 minutes each, that’s roughly 150 minutes/day x $0.013/min = ~$2/day or ~$40/month in calling costs per rep.

So a rep on the Startup plan effectively costs: $49 (subscription) + ~$40 (calling) = ~$89/month total. Still cheaper than most CRM + dialer combos.

Close vs. CRM + Separate Dialer: The Math

Let’s compare realistic costs for a 5-person inside sales team:

Close (Startup):

• 5 x $49/mo = $245 subscription
• ~5 x $40/mo = $200 calling
• Total: ~$445/month

Pipedrive Advanced + Aircall:

• 5 x $29/mo = $145 (Pipedrive)
• 5 x $40/mo = $200 (Aircall Professional)
• Total: ~$345/month

HubSpot Starter + JustCall:

• 5 x $20/mo = $100 (HubSpot)
• 5 x $30/mo = $150 (JustCall)
• Total: ~$250/month

On raw cost, Close is more expensive. But here’s what the math doesn’t capture:

1. No integration headaches: Dialers connecting to CRMs break, lag, or lose data. Close’s calling is native.
2. Single interface: Reps never leave the CRM. Call, log, email, sequence: all in one window. This saves 30-60 minutes per rep per day in context switching.
3. Sequences combine channels: One cadence can mix calls, emails, and SMS. With separate tools, you’d need another tool (like Salesloft or Outreach at $100+/user/mo) for that.

If you value rep efficiency and sequence automation, Close often provides better value despite the higher sticker price.

When Close Is and Isn’t the Right Choice

Close is ideal when:

• Your team makes 20+ calls per day per rep
• You run multi-channel outbound sequences (call + email + SMS)
• You want managers listening to live calls and coaching reps
• You’re tired of CRM-to-dialer integrations breaking
• You’re an inside sales team (not field sales, not account management)

Close is NOT ideal when:

• You rarely call prospects (email-first or inbound-only teams)
• You need heavy marketing automation (Close doesn’t do this)
• You need advanced project management after the sale closes
• You’re a solo user with 10 deals: it’s overkill and expensive for one person

For teams that don’t rely heavily on calling, see our best CRM for sales teams roundup or our Pipedrive pricing breakdown for a more general-purpose option.

The Bottom Line

Close CRM is expensive if you’re just looking at the per-seat price. But for phone-heavy inside sales teams, it consolidates your CRM, dialer, SMS, and sequencing into one tool: which typically costs less than buying those separately and works better because there’s no integration layer to maintain.

The Startup plan at $49/user/mo (plus calling costs) is a solid entry point for small teams. Professional at $99/user/mo unlocks the predictive dialer and call coaching that make it genuinely powerful for scaling outbound.

If your team makes fewer than 10 calls per day per rep, you’re probably paying for capabilities you won’t use. Look at Pipedrive or HubSpot instead.

Related reading: Apollo.io Pricing (2026): Free Plan vs Paid Plans · HubSpot Sales Hub Pricing (2026): Is It Worth the Cost? · Zoho CRM Pricing (2026): Every Edition Compared · ZoomInfo Pricing (2026): Why It Costs $30K+ and Is It Worth

FAQ

Does Close CRM include a phone number? Yes. Every Close account includes at least one phone number (US, UK, or other regions available). You can purchase additional numbers for $1.50-3/month each.

Can Close replace my existing phone system? For sales calling, yes. Close handles inbound and outbound calls, voicemail, recording, and forwarding. However, it’s not a full business phone system: it won’t replace your main office line or handle non-sales departments.

Is the predictive dialer worth the upgrade to Professional? If your reps make 50+ calls/day, absolutely. The predictive dialer roughly doubles connect rates by calling multiple numbers simultaneously. For teams making fewer than 20 calls/day, the power dialer on Startup is sufficient.

Does Close integrate with other tools? Yes: Zoom, Zapier, Slack, and many more via native integrations and API. But the point of Close is to reduce your tool count, not add to it. Most teams using Close stop needing separate dialer, sequencing, and SMS tools.

Is there a free trial? Yes, Close offers a 14-day free trial on all plans with full functionality. No credit card required to start.